How will my External Transfers be impacted?
You will need to update and relink other financial accounts and external transfers in our new online banking platform.
How will my Bill Pay be impacted?
Due to our system upgrade, some users may have to reset up their bill payments in the new Online Banking platform. If you need assistance with setting up your bill [...]
How will my Periodic Payments (pre-authorized transfers) be impacted?
Your pre-authorized transfers have been migrated to our new system. We are actively working to have these transfers visible to you as soon as possible. Your pre-authorized transfers will still [...]
How to use “Forgot Username” function
From the login screen click the "Forgot Username" and you'll be taken to our member validation form. Simply fill out the requested information and submit the form to request your [...]
What if my login doesn’t work?
If you have not used online banking in the past 18 months you will need to click the register link to set up your account. If you have used online [...]
How and when will I get my account number(s) and what if I don’t receive them? When will you have them?
You will receive your account number(s) to your address on file. In the event, you have not or did not receive your account number(s) by February 16, you can Retrieve [...]
Why are my terms changing on the Optimum checking account?
This was done to simplify for the member what transactions count towards the Optimum Checking account and we have allowed for transactions under $5 to count towards an eligible transaction.
Will I receive a new Debit or ATM card?
No, it will not be necessary to receive a new debit or credit card
Will my current PIN number continue to work?
Yes, your current PIN will continue to work.
Will I be able to use my ATM and debit cards during the upgrade?
Yes, you will still be able to use your debit cards during the upgrade.