You will be able to see all accounts that you are an owner of.
Your payees that you have already established in BillPay will not change.
External transfers will need to be reset up.
I don’t understand the one username per member. What if my spouse and I have separate accounts? Do we now only have one user name? what if we want to log in at the same time?
Each member will have their own unique username.
What if I only share a checking account but have separate savings accounts or share savings accounts but have separate checking accounts? How will user names work then?
Each username will be able to view all accounts that the member is on.
What if I need to view further back than 12 months of statements? Will I have to pay that $3 per month charge?
There is a statement charge if providing statements that were previously provided.
Yes, you will not need to re-enroll for e-statements. Mail codes will convert.
The business account will have a different username and password
External transfers are not converting. All external transfers must be set up again. This normally takes 3-4 business days to set up.
We will be able to assist with taking payments over the phone with our Members Services at 800-448-1990. Any recurring payments would need to be established on February 16th or [...]