Member Tutorials

You may occasionally experience an issue with Digital Banking that is due to the settings in your browser. Follow the instructions below to troubleshoot your issue.

Member Tutorial Videos

Update Your Browser

Digital Banking does not support outdated website browsers. The most common outdated browser is Internet Explorer. If you’re attempting to access Digital Banking on Internet Explorer, you will most likely encounter issues. We do not recommend accessing Digital Banking through Internet Explorer. If you are using Internet Explorer (outlined in red below), we recommend downloading one of the supported browsers.

Updating your browser only takes a few minutes. Although we recommend using Google Chrome, you can also use Apple Safari, Microsoft Edge, and Mozilla Firefox. If you’re already using a supported browser, you may be using an outdated version of that browser.

Supported Browsers

Unsupported Browser

Clear Your Cache and History

We encourage you to clear your browsing history and cache regularly. Occasionally, this step is required to access digital banking. These steps are beneficial if you are asked to register a device after it’s already registered.

Select your preferred browser for instructions on clearing your cache and history.

Firefox

The following instructions apply to Firefox version 3.5 or later

From the Tools menu, select Clear Recent History. Alternatively, in Firefox 4 and above for Windows, you can also click the orange Firefox button and select Clear Recent History from the History menu.
If the menu bar is hidden, press ALT to make it visible
From the Time range to clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
Click the down arrow next to the Details to choose which elements of the history to clear. Click Clear Now.

Chrome

The following instructions apply to Chrome

In the browser bar, enter: chrome://setting/clearbrowersdata
Select the items you want to clear, e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data.
From the Obliterate the following item from the drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
Click Clear browsing data.

Safari

The following instructions apply to Safari

From the Safari menu, select Reset Safari.
From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all the website data covers both cookies and cache.

Accept Cookies

If you’re continuously asked for a temporary access code, even if you’ve already registered the device, you may need to accept Cookies to be able to register the device.

Select your preferred browser for instructions on clearing your accepting cookies.

Firefox

In the top-right menu bar, choose Options.
Click Privacy & Security on the left side of the screen.
Make sure the box for Delete cookies and site data when Firefox is closed is not checked.

Chrome

Click the three vertical dots directly right of the web address.
Click Settings
Click Privacy and security
Click Cookies and other site data
Make sure Block third-party cookies in incognito is checked and Clear cookies and site data when you quit Chrome is unchecked.