An arbitration agreement makes the dispute process much faster and more affordable for our members. It also allows for a neutral third party to be present, the arbitrator, and they will assist in deciding the case. This is an optional agreement, and you may opt out by signing the form provided and returning it to your local branch.
Western Branch – 10201 South Western Ave, Oklahoma City, OK 73139
Capitol Hill Branch – 3805 South Western Ave, Oklahoma City, OK 73109
Edmond Branch – 2350 West Danforth Rd., Edmond, OK 73012
2nd Street Branch – 1127 2nd St., Edmond, OK 73034
Moore Branch – 630 SW 4th Street, Moore, OK 73160
Mustang Branch – 361 E. HWY 152, Mustang, OK 73064
Norman- Lindsey Branch – 1212 West Lindsey St., Norman, OK 73069
Norman- Tecumseh Branch – 3301 West Tecumseh Rd., Norman, OK 73072
Northeast Branch – 5029 N. Martin Luther King Ave, Oklahoma City, OK 73111
Northwest Branch – 8230 Northwest Expressway, Oklahoma City, OK 73162
Yukon Branch – 1301 S. Ranchwood Blvd., Yukon, OK 73099
Midwest City Branch – 7607 E Reno Ave, Midwest City, OK 73110
You will receive additional communication providing instructions on how to set up your mortgage ACH payments from TruHome Solutions. TruHome Solutions is a mortgage servicing company that assists True Sky with our home loans.
Yes, you will have a new loan number that appears on your next billing statement.
You can access prior COFCU account information until May 16th through COFCU’s online banking. We highly suggest printing/downloading all e-statements from your COFCU online banking application before May 16th. Starting May 16th, your account history will be accessible through True Sky’s online banking.
Will third-party applications (Cash App, PayPal, Venmo, etc.) linked to my COFCU account still be valid?
No, you will need to enter your True Sky account information.
Currently, I have a direct deposit and/or auto debit set up on my account. Will I need to set it up again?
Yes, you will need to set up your direct deposit with your new True Sky account and routing number. True Sky’s routing number is 303085227. We highly encourage you to start this process as soon as possible to avoid any disruptions. For assistance with this process, please get in touch with your local branch staff or give us a call at 1-800-448-1990.
Yes, you will be getting a new debit card in the mail. If you do not receive one by May 16th, please call us at 1-800-448-1990.
You will be able to access your True Sky account information through online and mobile banking starting on May 16th. You can register by visiting trueskycu.org/ and selecting “Login,” “Register,” and following the screen prompts. You will need your new True Sky account number to complete your registration. For additional guidance on navigating online or mobile banking, please view our video tutorials trueskycu.org/member-tutorials/ .
Yes, you will be receiving new checks. Please remember that as of May 9, 2023, if you have not already moved your funds to your True Sky account, you should stop writing checks from your Central Oklahoma Federal Credit Union checking account; this is to allow time for your outstanding checks to clear. Please make plans and accommodations accordingly. If you are still waiting to receive your True Sky checks by May 16th, please call us at 1-800-448-1990!
Yes, you can continue contacting your local and other branches. They will continue to help you with all your needs.
You will have access to additional products and services, such as credit cards, a contact center with online chat, and a 30-year mortgage. You will have access to more branches and staff.
To make an online loan payment you can log into online banking or our Pay Now site.
*Please note there is a $10 fee to pay by credit card.
From the login screen click the “Forgot Username” and you’ll be taken to our member validation form. Simply fill out the requested information and submit the form to request your username be emailed to you.
You can reset your online banking password simply by visiting our online banking sign-in page and selecting the “Forgot Password” option.
You have a 10 day grace period on all consumer loans and a 15 day grace period on all mortgage loans before a late fee is assessed.
To submit your insurance information, enter your reference number and PIN shown in the notice you received Online at the My Loan Insurance portal for True Sky. Or, call 877-633-1614 for our insurance tracking center.
Yes, we have a notary at all of our locations free of charge to our members.
You can pay online with a debit or credit card for a $10.00 fee. (we cannot accept Visa Credit card payments). This online payment service excludes mortgage payments. Or, you can call 405.682.1990 x3902 to pay over the phone.
Log in to online banking and go to Statements/Alerts. On the left-hand side, you will click E-Statements and the download button. Your account number will be in the upper right-hand corner in the blue box.
On rare occasions, some members may have email addresses that do not recognize certain incoming email addresses. To ensure proper delivery, be sure to add the following True Sky Federal Credit Union email addresses to your email’s contact list:
There are several ways you can move money in or out of your account. Enroll in online banking for access to external transfers, bill pay, mobile deposit, and more. Plus, you can wire funds, or visit a branch, ATM/ITM, or shared service center to access your accounts directly.
Once a member, always a member. We have members who live around the world and still bank with us. With mobile access, you can do your banking anywhere you have internet access.
We also have shared service centers located across the nation and are ready to transact your True Sky Federal Credit Union business.
True Sky Federal Credit Union regularly helps people improve their credit. The team at True Sky Federal Credit Union will work with you to obtain your credit report and help you to be educated on credit score improvements as well as check for errors on your credit report. Contact us for more details.
True Sky Federal Credit Union is created for the benefit of its members. All members are owners. A commercial bank is a for-profit institution frequently traded on the stock market. They are owned by shareholders and look to turn a profit for those shareholders.
Weekday Lobby Hours – 8:30 a.m. to 5 p.m. (5:30 p.m. on Friday)
Weekday Drive-Thru Hours – 7:30 a.m. to 6 p.m.
Saturday Lobby Hours – 9 a.m. to 12 p.m.
Saturday Drive-Thru Hours – 8 a.m. – 12 p.m.
Weekday Lobby/Drive-Thru Hours – 7:30 a.m. to 4:30 p.m
To join, you’re eligible for membership if you’re an:
- Employee of one of True Sky Federal Credit Union’s business partners
- Immediate family member of a True Sky Federal Credit Union member
- Or join American Consumer Council (ACC)
Are you not sure how you can qualify for membership? We can help – Call 405-682-1990!
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.
When you enroll with Zelle through your online banking account, or mobile banking app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with True Sky Federal Credit Union).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies True Sky Federal Credit Union of the incoming payment. True Sky Federal Credit Union then directs the payment into your account, all while keeping your sensitive account details private.
You can send money to friends, family and others you trust2.
Since money is sent directly from your True Sky Federal Credit Union account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
You can send, request, or receive money with Zelle.
- To get started, log into online banking or your mobile app, navigate to Bill Pay and select “Send Money with Zelle®“. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle.
- To send money using Zelle, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
- To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.
- To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
If you have already enrolled with Zelle, you do not need to take any further action. The money will be sent directly into your True Sky Federal Credit Union account, and will be available typically within minutes1.
If you have not yet enrolled with Zelle, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select True Sky Federal Credit Union.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.
Since money is sent directly from your True Sky Federal Credit Union account to another person’s bank account within minutes1, Zelle should only be used to send money to friends, family and others you trust.
Neither True Sky Federal Credit Union nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
It’s easy – Zelle is already available within online Bill Pay and your mobile banking app! Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.
Zelle is available in thousands of banking apps; see the full list of Zelle participating banks and credit unions.
If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to True Sky Federal Credit Union so you can use it for Zelle.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your True Sky account so you can start sending and receiving money with Zelle through True Sky Federal Credit Union’s mobile banking app and online banking. Please call True Sky Federal Credit Union’s member services for help.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither True Sky Federal Credit Union nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
Yes! They will receive a notification via email or text message.
Money sent with Zelle is typically available to an enrolled recipient within minutes1.
If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient’s account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact True Sky Federal Credit Union’s member services.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please contact True Sky Federal Credit Union’s member services.
Scheduled and recurring payments are features provided by True Sky Federal Credit Union in our online banking and mobile banking app and are not features of Zelle. Please contact member services with any questions concerning scheduling or recurring payments.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.