True Sky Credit Union FAQ's Frequently Asked Questions
FAQ’s2021-02-16T07:36:59-06:00
How will my External Transfers be impacted?2021-02-12T13:12:10-06:00

You will need to update and relink other financial accounts and external transfers in our new online banking platform.

How will my Bill Pay be impacted?2021-02-12T13:09:16-06:00

Due to our system upgrade, some users may have to reset up their bill payments in the new Online Banking platform. If you need assistance with setting up your bill payments based upon your past payees, please contact Member Services at 1 800-448-1990 or visit a branch.

How will my Periodic Payments (pre-authorized transfers) be impacted?2021-02-12T12:38:39-06:00
  • Your pre-authorized transfers have been migrated to our new system.
  • We are actively working to have these transfers visible to you as soon as possible.
  • Your pre-authorized transfers will still occur as scheduled.
  • You do NOT need to reset up any pre-authorized transfers you had.

If you need to make a change to your pre-authorized transfers,
please contact Member Services at 1 800-448-1990 or visit a branch.

 

How to use “Forgot Username” function2021-02-10T08:45:23-06:00

From the login screen click the “Forgot Username” and you’ll be taken to our member validation form. Simply fill out the requested information and submit the form to request your username be sent to you.

What if my login doesn’t work?2021-02-10T08:41:26-06:00

If you have not used online banking in the past 18 months you will need to click the register link to set up your account. If you have used online banking, but have forgotten your username click the forgot username link and complete the member validation form to request your username.

How and when will I get my account number(s) and what if I don’t receive them? When will you have them?2021-01-21T11:01:31-06:00

You will receive your account number(s) to your address on file. In the event, you have not or did not receive your account number(s) by February 16, you can

  1. Retrieve your account numbers by logging into your online banking
  2. Contact Member Services at 800-448-1990 or visit a branch
  3. Send a request in writing (signature included) with a current copy of your primary identification to [email protected]
Will I receive a new Debit or ATM card?2021-01-21T10:59:46-06:00

No, it will not be necessary to receive a new debit or credit card

Will my current PIN number continue to work?2021-01-21T10:59:08-06:00

Yes, your current PIN will continue to work.

Will I be able to use my ATM and debit cards during the upgrade?2021-01-21T10:58:31-06:00

Yes, you will still be able to use your debit cards during the upgrade.

How will I know my progress on rewards?2021-01-21T10:58:02-06:00

The rewards dashboard will no longer be available. Therefore, you’ll need to view your account in mobile or online banking to know your transaction count for reward-based checking products.

Will my debit card still work over the weekend when you are doing the conversion?2021-01-21T10:57:30-06:00

Debit cards will work.

If I get a new debit card will I have to change all my auto payments coming out on my card?2021-01-21T10:57:02-06:00

New debit cards will not be issued as part of the upgrade.

Will my pin number be the same as my current pin number?2021-01-21T10:56:33-06:00

Debit card pin numbers will not change.

Will you be charging fees to make payments using your debit card during this upgrade?2021-01-21T10:56:06-06:00

There is no change. There is a $10 fee if making a payment by debit card. However, we offer free alternatives such as payments made by check or bill payment.

Can I lock my debit and credit cards on the app still?2021-01-21T10:55:35-06:00

You will have the ability to lock your credit card with an app called Card Valet. This feature actually gives you the ability to control geographically where the card can be used and what types of merchants. This feature will be available at a later date for debit cards. Please contact Member Services at 800-448-1990 if you need your debit card restricted.

Features below:

  • Turn your credit cards on and off
  • Establish transaction controls for dollar amount limits, merchant categories, and geographic locations
  • Receive alerts when your credit card is used, approved, or exceeds the transaction controls set by you
  • Stay informed of potential fraud with alerts on attempted and declined transactions
  • Get real-time balances for your accounts
What does this upgrade mean for me and when will it happen?2021-01-21T10:53:44-06:00

We are having a technology upgrade that will help us improve our processing productivity, introduce new products and features, and a more streamlined workflow, creating a better banking experience for our members. For example, you will be able to see all your accounts with one log-in username for online banking. Our upgrade will happen on President’s Day weekend.

Will you be available for assistance President’s Day weekend?2021-01-21T10:53:06-06:00

Branch and Contact Center access will be restricted and not available after 6:00 p.m. February 12th through February 15th.

Will I be able to use my debit card and credit card during your upgrade (President’s Day weekend)?2021-01-21T10:52:41-06:00

You will be able to use your debit card and credit card.

Do I keep my account number?2021-01-21T10:52:15-06:00

Your account number will be changing and we will be providing this to you prior to President’s Day weekend. Additionally, you can also sign in to mobile or online banking starting on February 16th to view your new account number(s).

How are my accounts changing?2021-01-21T10:51:46-06:00

Only two accounts have had minor changes to them and this was communicated through USPS mail and email in mid-January. The two accounts that will have a modification are Optimum Checking and Simple Money Checking.

Is the Credit Unions routing number changing?2021-01-21T10:51:13-06:00

No. Our routing number will remain the same.

Will there be any impact on my automatic direct deposits and payments (ACH Transactions) that are currently set up on my accounts?2021-01-21T10:50:35-06:00

No

How do I update my personal infromation?2021-01-21T10:50:04-06:00

To update your personal information, you can do this online, in-person at a branch, or through the Member Services Center by calling us at 1-800-448-1990.

I am concerned about my account number changing. Do I have to contact all the companies who have my account number and update it with them?2021-01-21T10:49:31-06:00

No action is required. Transactions will clear against your new account number.

What about my direct deposit? Will that still come into my new account number?2021-01-21T10:48:47-06:00

There is no impact to receiving your direct deposit.

Tax refunds: what if my tax refund is supposed to be going to my old account?2021-01-21T10:47:59-06:00

These will still be deposited. No impact

How will ACH/Direct Deposit be handled if employer or company requires more notice to change the account information?2021-01-21T10:47:20-06:00

You will not have to inform your employer of the account number changes

Do I need to inform my payroll department with the new account number?2021-01-21T10:46:49-06:00

No action required

What are the upgrades for the account?2021-01-21T10:25:38-06:00

Upgrades will be disclosed at a future date. Visit our upgrade page

If I need to review transactions outside of the data converted, how can I get this information?2021-01-21T10:12:07-06:00

You will need to contact Member Services at 1-800-448-1990 to request the statement with a fee, or you can go to any branch location to request.

If my number changes and I need to deposit a check will you be able to look up my account number and tell me what it is?2021-01-21T10:11:42-06:00

We will absolutely be able to look up your account number to assist you in your transactional needs. We can provide your account number to you when proper member verification completed.

Will my social security benefits still get deposit into my account if I have a different account number?2021-01-21T10:10:57-06:00

Member deposits received via ACH like social security will not be impacted.

If I need help can I go into a branch for assistance or how can I get help with the new system?2021-01-21T10:10:26-06:00

Member assistance is available to you over the phone, via email, or at a branch.

Are my interest rates going to change on my accounts?2021-01-21T10:09:17-06:00

Dividend and interest rates are unaffected with this change.

Will I still be able to use a service center over the weekend of the conversion?2021-01-21T10:08:31-06:00

Service Centers will be open and available for our members. Withdrawal and check cashing will be limited to $100, transferring between accounts has no limits, loan payments can be made but not a payoff, and deposit are unlimited.

What if I want to apply for a loan will I be able to do that online over the weekend?2021-01-21T10:05:47-06:00

Applying for a loan online and/or online banking services will not be available from 6 pm on February 12th through February 15th.

We I be impacted with accessing my accounts via online or mobile banking?2021-01-21T10:02:36-06:00

Online and mobile banking will not available after 6:00 p.m. February 12th through February 15th. You will be able to access starting on Tuesday, February 16th. Updating your mobile app at the App or Google Play stores will be required.

How is my online banking impacted?2021-01-21T10:02:06-06:00

If you are an active online user, we will convert your most active online banking username in the past 18 months (You will need to sign in and update your password.) If you are not an active online banking user (have not logged ), you will need to reenroll.

Will my Online Banking username and password change?2021-01-21T10:01:35-06:00

Your username will remain the same. Your password will need to be updated.

Will I have to download a new app?2021-01-21T10:01:06-06:00

You will need to download our new app by visiting the App or Google Play stores.

How will I know which account is which?2021-01-21T10:00:32-06:00

You’ll have two ways to do this. First, you can sign in to online or mobile banking and be able to view your accounts. Second, prior to the upgrade, we will send you via USPS a mailing that will reflect the current account number and the new account number, along with the corresponding account number.

Will I be able to see my trust or business accounts?2021-01-21T09:59:20-06:00

You will be able to see all accounts that you are an owner of.

Will BillPay be changing too?2021-01-21T09:58:44-06:00

Your payees that you have already established in BillPay will not change.

I have set up External Transfers within online banking. Will those be impacted?2021-01-21T09:54:40-06:00

External transfers will need to be reset up.

I don’t understand the one username per member. What if my spouse and I have separate accounts? Do we now only have one user name? what if we want to log in at the same time?2021-01-21T09:54:14-06:00

Each member will have their own unique username.

What if I only share a checking account but have separate savings accounts or share savings accounts but have separate checking accounts? How will user names work then?2021-01-21T09:51:42-06:00

Each username will be able to view all accounts that the member is on.

What if I need to view further back than 12 months of statements? Will I have to pay that $3 per month charge?2021-01-21T09:51:14-06:00

There is a statement charge if providing statements that were previously provided.

Will my statements still be received the same way?2021-01-21T09:50:47-06:00

Yes, you will not need to re-enroll for e-statements. Mail codes will convert.

If I am limited to one username per member, what about my business account?2021-01-21T09:50:22-06:00

The business account will have a different username and password

How long will it take me to set up my external transfers again?2021-01-21T09:47:16-06:00

External transfers are not converting. All external transfers must be set up again. This normally takes 3-4 business days to set up.

How will I make my payments if Quick Pay isn’t available anymore?2021-01-21T09:46:47-06:00

We will be able to assist with taking payments over the phone with our Members Services at 800-448-1990. Any recurring payments would need to be established on February 16th or later. We plan on being able to offer a payment option available on our website for making payments too.

Will Quick Balances still be available?2021-01-21T09:43:40-06:00

Our new online banking will have this feature as well. It is called Fast Balances.

Will mobile deposit still be available?2021-01-21T09:43:14-06:00

Yes, mobile deposit will be available in our new online banking.

How will I know if I am meeting the criteria for the Optimum account if I can’t see it in the system?2021-01-21T09:40:07-06:00

The criteria for meeting the requirements will be evidenced in your transaction history and statements and through your dividend payout.

Why can’t I see my rewards in Optimum checking anymore?2021-01-21T09:39:43-06:00

While you will no longer be able to view your rewards online, you can view your debit card transactions in your online banking history (account activity) or on your statement.

Why is the credit card no longer counting towards earning rewards?2021-01-21T09:39:15-06:00

The credit cards were removed to simplify how the transactions are being counted. There is no longer a minimum amount needed to count towards debit card purchases. This should help offset the credit card transactions.

How will I know how many more transactions I need for my reward status or be able to check the status of my account rewards?2021-01-21T09:38:42-06:00

You can view your debit card transactions in your online banking history (account activity) or on your statement.

If I don’t want the Optimum Checking account anymore due to not being able to use my credit card, what are my options?2021-01-21T09:38:18-06:00

We can covert your Optimum Checking account to a more appropriate product.

What if I don’t complete the minimum 20 or minimum 40 transactions?2021-01-21T09:37:52-06:00

Rewards will not be earned.

I always used my credit card to earn my rewards for Optimum Checking. If I don’t want to use a debit card, what are my options for still earning my premium rate?2021-01-21T09:37:26-06:00

To earn rewards, 20 debit card transactions monthly are required for rewards. We have eliminated the minimum purchase amount of $5.

I set up recurring payments with QuickPay. Will I be impacted?2021-01-21T09:36:23-06:00

You will need to set up recurring payments beginning February 16th with our new solution by contacting Member Services or a branch. We will be adding a self-service option to our website as close to the February 16th date as possible.

Will I still make my visa payment the same way?2021-01-21T09:35:27-06:00

You can make the payment over the phone, by mail, through online banking with an internal account, bill payment, or at a branch. QuickPay not available.

Will my new account number affect my auto payment to the toll pass?2021-01-21T09:35:02-06:00

There will be no impact.

Do I need to update my automatic bill payments to ensure they pull?2021-01-21T09:34:32-06:00

BillPay payments are converting over. You do not need to update.

Will be offering check orders for free?2021-01-21T09:34:05-06:00

Since you can use existing checks for your payments, new check orders will not be necessary. If you would like to place an order for new checks, fees are applicable.

Will my checkbook still be good? Will my outstanding checks still clear?2021-01-21T09:33:25-06:00

You can continue to use your current checks. They are still good and can be used for payments.

What if my loan is on automatic payment through quick pay?2021-01-21T09:30:02-06:00

Those payments will no longer pull so alternative payment methods will need to be made.

How am I supposed to pay my auto loan without quick pay? I like being able to pay with my card on my terms.2021-01-21T09:31:17-06:00

We will be able to assist with taking payments over the phone with our Members Services at 800-448-1990. We plan on being able to offer a payment option available on our website for making payments too.

How will the account number change affect my automatic payments?2021-01-21T09:26:31-06:00

There is no impact unless you set up recurring payments through QuickPay. Those recurring payments will need to be set up on 2/16 or thereafter. No other automatic payments will be affected.

Will there still be a charge to make my loan payment?2021-01-21T09:25:54-06:00

True Sky offers multiple ways to make a loan payment without paying a service fee. This includes online, in-person at a branch, and utilizing Automated Clearing House (ACH) transactions.

If I currently have automatic transfers set to transfer money between my TSCU accounts, will this continue after the upgrade?2021-01-21T09:25:29-06:00

Transfers between True Sky accounts will not change

Will I be able to open an account online?2021-01-21T09:24:48-06:00

The only time you will be impacted from opening accounts online is during the President’s Day upgrade weekend.

Will I be able to transfer money from my account online?2021-01-21T09:24:09-06:00

If you transferred money to other member accounts, you will have to contact that member for the new account number to re-establish the ability to transfer money to them.

How will I see if my deposit came into my account?2021-01-21T09:32:56-06:00

Online banking and mobile services will provide you transactional information on your accounts. In addition, you can select alerts to receive a text or email messages for notifications on your account. If you need any assistance please contact Member Services at 800-448-1990 or visit a branch.

How will I set up new transfers in the new system?2021-01-21T09:22:54-06:00

Transferring money between accounts, to other members’ accounts, or setting up external account transfers is a similar process that you would have already experienced. These transfers will have to be reset up.

What if I can’t remember my password?2021-01-21T09:20:01-06:00

You can reset your online banking password simply by visiting our online banking sign-in page and selecting the “Forgot Password” option.

Will the names (nicknames) on my accounts carryover?2021-01-21T09:19:27-06:00

Yes, when you log into online banking you will continue to see the names of the accounts as they are named.

Will I still be able to issue a check to myself?2021-01-21T09:18:55-06:00

You will have the ability to issue a check through our bill payment service when you log into online banking a make a check payable to yourself or to anyone else which can be mailed to any address of your chosing.

Will person to person transactions still be available?2021-01-21T09:18:18-06:00

You will be able to transfer money to non-members with our offering of the Zelle app and you can also transfer money within your online banking to other member accounts.

Will I still be able to skip my loan payments from my app?2021-01-21T09:17:45-06:00

You will be able to submit a form that will go to Member Services that will review your skip payment request.

Do I have to enroll for e-statements again?2021-01-21T09:17:10-06:00

No action is required.

What is the grace period on my loan payment?2021-01-13T10:55:38-06:00

You have a 10 day grace period on all consumer loans and a 15 day grace period on all mortgage loans before a late fee is assessed.

How can I submit my insurance information?2021-01-13T10:54:58-06:00

Enter your reference number and PIN here from the notice you received. Or, call 877-633-1614 for our insurance tracking center.

Does True Sky provide a Notary service?2021-01-13T10:53:06-06:00

Yes, we have a notary at all of our locations free of charge to our members.

What if I have multiple accounts, can I have the same login?2021-01-13T10:52:24-06:00

No, you will need to create a separate login for each account. You will click enroll on the log in page to set up a new username and password.

How can I make my loan payment?2021-01-13T10:50:43-06:00

You can pay online with a debit or credit card at no charge (we cannot accept Visa Credit card payments). This online payment service excludes mortgage payments. Or, you can call 405.682.1990 x3902 to pay over the phone.

How can I obtain my account number?2021-01-13T10:49:52-06:00

Log in to online banking and go to Statements/Alerts. On the left-hand side, you will click E-Statements and the download button. Your account number will be in the upper right-hand corner in the blue box.

What color/design does True Sky offer on debit and credit cards2021-01-13T10:44:06-06:00
What is True Sky’s wire fee2021-01-13T10:23:35-06:00

$20 for outgoing wires and $10 for incoming wires. Top Brass (62 and over) get a half-price discount.

Why am I not receiving emails from True Sky Credit Union2021-01-13T10:19:31-06:00

On rare occasions, some members may have email addresses that do not recognize certain incoming email addresses. To ensure proper delivery, be sure to add the following True Sky CU email addresses to your email’s contact list:

How do I transfer money?2021-01-13T10:19:37-06:00

There are several ways you can move money in or out of your account. Enroll in online banking for access to external transfers, bill pay, mobile deposit, and more. Plus, you can wire funds, or visit a branch, ATM, or shared service center to access your accounts directly.

What if I move to another state?2021-01-13T10:20:07-06:00

Once a member, always a member. We have members who live around the world and still bank with us. With mobile access, you can do your banking anywhere you have internet access.

We also have shared service centers located across the nation and are ready to transact your True Sky business.

What if my credit is bad?2021-01-13T10:04:18-06:00

True Sky Credit Union regularly helps people improve their credit. We can pull your credit report, walk you through it line by line, then give you a plan of action on how to improve it. We will work with you to help you gain an understanding of how credit works and when it’s wise to use it.

What makes True Sky Credit Union different from a bank?2021-01-13T10:03:53-06:00

The biggest difference is that as a credit union, True Sky is not-for-profit – we give back a large portion of our income to members through annual dividend bonuses and interest rebates, lower rates on loans, and higher dividends on deposits. In 2017, this amount totaled $113,508. Banks have customers; we have members, who are invited to vote for the volunteer board of directors at our annual meeting. We offer the same products and services as a traditional bank, as well as the latest in technology and account access.

When is True Sky Open?2021-01-13T10:03:11-06:00

Most Branches

Weekday Lobby Hours – 8:30 a.m. to 5 p.m. (5:30 p.m. on Friday)

Weekday Drive-Thru Hours – 7:30 a.m. to 6 p.m.

Saturday Lobby Hours – 9 a.m. to 12 p.m.

Saturday Drive-Thru Hours – 8 a.m. – 12 p.m.

FAA Campus

Weekday Lobby/Drive-Thru Hours – 7:30 a.m. to 4:30 p.m

Closed Saturday

Can I become a member?2021-01-13T10:02:25-06:00

True Sky Credit Union is open to those who live, work, or attend school in the Oklahoma City metro area or its surroundings, which includes Canadian, Cleveland, Grady, Lincoln, Logan, McClain, Oklahoma, and Pottawatomie counties.

What is True Sky Credit Union’s Routing Number?2021-01-13T10:00:57-06:00

303085227

What is Zelle?2020-11-14T12:25:26-06:00

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

How does Zelle work?2020-11-14T12:22:50-06:00

When you enroll with Zelle through your online banking account, or mobile banking app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with True Sky).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies True Sky of the incoming payment. True Sky then directs the payment into your account, all while keeping your sensitive account details private.

Who can I send money to with Zelle?2020-11-14T12:22:10-06:00

You can send money to friends, family and others you trust2.

Since money is sent directly from your True Sky account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

How do I use Zelle?2020-11-14T12:20:45-06:00

You can send, request, or receive money with Zelle.

  1. To get started, log into online banking or your mobile app, navigate to Bill Pay and select “Send Money with Zelle®“. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle.
  2. To send money using Zelle, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
  3. To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.
  4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
Someone sent me money with Zelle, how do I receive it?2020-11-14T12:20:43-06:00

If you have already enrolled with Zelle, you do not need to take any further action. The money will be sent directly into your True Sky account, and will be available typically within minutes1.

If you have not yet enrolled with Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select True Sky.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
What types of payments can I make with Zelle?2020-11-14T12:20:26-06:00

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.

Since money is sent directly from your True Sky account to another person’s bank account within minutes1Zelle should only be used to send money to friends, family and others you trust.

Neither True Sky nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

How do I get started?2020-11-14T12:20:18-06:00

It’s easy – Zelle is already available within online Bill Pay and your mobile banking app! Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.

What if I want to send money to someone whose financial institution doesn’t offer Zelle?2020-11-14T12:20:17-06:00

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

What if I get an error message when I try to enroll an email address or U.S. mobile number?2020-11-14T12:19:37-06:00

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to True Sky so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your True Sky account so you can start sending and receiving money with Zelle through True Sky’s mobile banking app and online banking. Please call True Sky’s member services for help.

I’m unsure about using Zelle to pay someone I don’t know. What should I do?2020-11-14T12:17:08-06:00

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither True Sky nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Is my information secure?2020-11-14T12:16:19-06:00

Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Will the person I sent money to be notified?2020-11-14T12:15:41-06:00

Yes! They will receive a notification via email or text message.

How long does it take to receive money with Zelle?2020-11-14T12:14:03-06:00

Money sent with Zelle is typically available to an enrolled recipient within minutes1.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient’s account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact True Sky’s member services.

Can I cancel a payment?2020-11-14T12:13:01-06:00

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please contact True Sky’s member services.

Scheduled and recurring payments are features provided by True Sky in our online banking and mobile banking app and are not features of Zelle. Please contact member services with any questions concerning scheduling or recurring payments.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Can I use Zelle internationally?2020-11-14T12:12:24-06:00

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

I have a home loan application that I need to complete. How do I access it?2020-09-18T12:37:20-05:00

If you saved your loan application to be completed at a later time you will be able to pick it up right where you left off. You can access your application by going to Borrow>Home and Borrower login is right below the paragraph under Home Loans and Refinancing.

Will the new site affect online banking or me in anyway?2020-09-17T15:52:09-05:00

No, you should be able to access online banking as easily as you have in the past. In fact, you should have an easier time accessing our up-to-date interest rates, most popular products, services, and more.

Why is your website different?2020-09-17T16:18:06-05:00

In an effort to improve our members’ online experience we streamlined the overall functionality of the site to make it easier to access our most popular services and products.

Online banking remains easily accessible while many of our everyday banking, credit card, and loan products now have information presented in an easy to understand way and have buttons allowing for an easier application process.

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