FAQ’s2022-06-11T11:21:53-05:00

FAQ’s

How do I make online loan payments2022-08-12T10:00:34-05:00

To make an online loan payment you can log into online banking or our Pay Now site.

*Please note there is a $10 fee to pay by credit card.

How do I locate my user name if I don’t remember it?2022-08-12T10:01:04-05:00

From the login screen click the “Forgot Username” and you’ll be taken to our member validation form. Simply fill out the requested information and submit the form to request your username be emailed to you.

What if I can’t remember my password?2022-08-12T09:50:38-05:00

You can reset your online banking password simply by visiting our online banking sign-in page and selecting the “Forgot Password” option.

What is the grace period on my loan payment?2022-08-12T10:01:40-05:00

You have a 10 day grace period on all consumer loans and a 15 day grace period on all mortgage loans before a late fee is assessed.

How can I submit my insurance information?2022-08-12T10:04:47-05:00

To submit your insurance information, enter your reference number and PIN shown in the notice you received  Online at the My Loan Insurance portal for True Sky. Or, call 877-633-1614 for our insurance tracking center.

Does True Sky provide a Notary service?2022-08-12T10:05:19-05:00

Yes, we have a notary at all of our locations free of charge to our members.

How can I make my loan payment?2022-08-12T10:05:53-05:00

You can pay online with a debit or credit card for a $10.00 fee.  (we cannot accept Visa Credit card payments). This online payment service excludes mortgage payments. Or, you can call 405.682.1990 x3902 to pay over the phone.

How can I obtain my account number?2022-08-12T10:06:34-05:00

Log in to online banking and go to Statements/Alerts. On the left-hand side, you will click E-Statements and the download button. Your account number will be in the upper right-hand corner in the blue box.

Why am I not receiving emails from True Sky Credit Union2022-08-12T10:07:36-05:00

On rare occasions, some members may have email addresses that do not recognize certain incoming email addresses. To ensure proper delivery, be sure to add the following True Sky CU email addresses to your email’s contact list:

How do I transfer money?2022-08-12T10:08:34-05:00

There are several ways you can move money in or out of your account. Enroll in online banking for access to external transfers, bill pay, mobile deposit, and more. Plus, you can wire funds, or visit a branch, ATM/ITM, or shared service center to access your accounts directly.

What if I move to another state?2022-08-12T10:09:07-05:00

Once a member, always a member. We have members who live around the world and still bank with us. With mobile access, you can do your banking anywhere you have internet access.

We also have shared service centers located across the nation and are ready to transact your True Sky business.

What if my credit is bad?2022-08-12T10:10:07-05:00

True Sky Credit Union regularly helps people improve their credit. You can enroll in True Sky Credit Union’s free credit monitoring software powered by SavvyMoney® to be educated on credit score improvements and check for errors on your credit report.

What makes True Sky Credit Union different from a bank?2022-08-12T10:10:40-05:00

True Sky Credit Union is created for the benefit of its members. All members are owners. A commercial bank is a for-profit institution frequently traded on the stock market. They are owned by shareholders and look to turn a profit for those shareholders.

When is True Sky Open?2022-08-12T10:11:27-05:00

Most Branches

Weekday Lobby Hours – 8:30 a.m. to 5 p.m. (5:30 p.m. on Friday)

Weekday Drive-Thru Hours – 7:30 a.m. to 6 p.m.

Saturday Lobby Hours – 9 a.m. to 12 p.m.

Saturday Drive-Thru Hours – 8 a.m. – 12 p.m.

FAA Campus

Weekday Lobby/Drive-Thru Hours – 7:30 a.m. to 4:30 p.m

Closed Saturday

Can I become a member?2022-08-12T10:13:18-05:00

To join, you’re eligible for membership if you’re an:

Are you not sure how you can qualify for membership? We can help – Call 405-682-1990!

What is True Sky Credit Union’s Routing Number?2022-08-12T10:14:03-05:00

303085227

What is Zelle?2022-08-12T10:14:44-05:00

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

How does Zelle work?2022-08-12T10:15:34-05:00

When you enroll with Zelle through your online banking account, or mobile banking app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with True Sky).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies True Sky of the incoming payment. True Sky then directs the payment into your account, all while keeping your sensitive account details private.

Who can I send money to with Zelle?2022-08-12T10:16:11-05:00

You can send money to friends, family and others you trust2.

Since money is sent directly from your True Sky account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

How do I use Zelle?2022-08-12T10:17:05-05:00

You can send, request, or receive money with Zelle.

  1. To get started, log into online banking or your mobile app, navigate to Bill Pay and select “Send Money with Zelle®“. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle.
  2. To send money using Zelle, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
  3. To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.
  4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
Someone sent me money with Zelle, how do I receive it?2022-08-12T10:03:36-05:00

If you have already enrolled with Zelle, you do not need to take any further action. The money will be sent directly into your True Sky account, and will be available typically within minutes1.

If you have not yet enrolled with Zelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select True Sky.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
What types of payments can I make with Zelle?2022-08-12T10:04:29-05:00

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.

Since money is sent directly from your True Sky account to another person’s bank account within minutes1Zelle should only be used to send money to friends, family and others you trust.

Neither True Sky nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

How do I get started with Zelle?2022-08-12T10:05:22-05:00

It’s easy – Zelle is already available within online Bill Pay and your mobile banking app! Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.

What if I want to send money to someone whose financial institution doesn’t offer Zelle?2022-08-12T10:06:19-05:00

Zelle is available in thousands of banking apps; see the full list of Zelle participating banks and credit unions.

If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

What if I get an error message when I try to enroll an email address or U.S. mobile number?2022-08-12T10:07:15-05:00

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to True Sky so you can use it for Zelle.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your True Sky account so you can start sending and receiving money with Zelle through True Sky’s mobile banking app and online banking. Please call True Sky’s member services for help.

I’m unsure about using Zelle to pay someone I don’t know. What should I do?2022-08-12T10:08:02-05:00

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither True Sky nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Is my information secure?2022-08-12T10:09:27-05:00

Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Will the person I sent money to be notified?2022-08-12T10:10:09-05:00

Yes! They will receive a notification via email or text message.

How long does it take to receive money with Zelle?2022-08-12T10:10:52-05:00

Money sent with Zelle is typically available to an enrolled recipient within minutes1.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient’s account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact True Sky’s member services.

Can I cancel a payment?2022-08-12T10:11:43-05:00

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please contact True Sky’s member services.

Scheduled and recurring payments are features provided by True Sky in our online banking and mobile banking app and are not features of Zelle. Please contact member services with any questions concerning scheduling or recurring payments.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Can I use Zelle internationally?2022-08-12T10:12:26-05:00

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

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