Have Questions, Ace has your answers

Meet True Sky Federal Credit Union’s Virtual Assistant – ACE

Our Virtual Assistant Ace

We have a Virtual Assistant named Ace.  Ace is here to help you get your questions answered fast.  Not only can Ace answer your questions Ace can also help you with basic transactions or assist you with a loan application process.

What is ACE?

Meet Ace, our intelligent virtual assistant powered by advanced AI technology. This digital helper is designed to support you in multiple ways – from responding to your inquiries and locating relevant website resources to accessing your account details and processing various transactions. We’re excited to announce that ACE’s capabilities include phone support, so you can get assistance when you contact our Customer Service Team directly!

What can Ace help you with?

The process couldn’t be easier. Simply pose your question to Ace, and you’ll receive an immediate response. Below are some examples of how Ace can assist you:

  • How to open an account
  • Checking your balances
  • How to register for online banking
  • Viewing your statements
  • Product questions
  • The loan application process
  • Balance inquiries over the phone
  • Finding your nearest branch or ATM
  • Text capabilities to forward requested information directly to your phone
  • Hours of operation
  • Sending money
  • And so much more!

How Ace Can Benefit You

At True Sky Federal Credit Union, we continuously embrace cutting-edge technology to offer our members diverse communication channels. Ace delivers the fastest and most streamlined method for obtaining information via phone or web platforms, as well as completing online transactions without needing to contact the Customer Service Center or make an in-person visit to a True Sky Federal Credit Union branch.

Frequently Asked Questions

Need more information

True Sky Federal Credit Union is committed to delivering prompt and streamlined service to our members. Ace will offer round-the-clock assistance for frequently asked questions and general inquiries.

Ace delivers precise responses to a wide range of inquiries and continuously evolves its knowledge base to enhance service quality for our members.

Communications with Ace are protected through cutting-edge encryption protocols. Our security team maintains ongoing surveillance to identify and address any potential system vulnerabilities.

Ace is available 24/7 for your convenience.

Ace is a free virtual assistant provided by True Sky Federal Credit Union to improve our member experience.

Ace is able to undertand and respond in English and Spanish.

Currently, Ace is supported in the following operating systems and browsers:

Operating System

Windows® 7 build 7601 and higher

Mac® OSX 10.12 (Sierra) and higher

Browser

Chrome™ 68 and higher

Safari® 12 and higher

Firefox™ 62 and higher

Edge™ 15.15063 and higher

Yes, Ace will gain expanded functionality in the upcoming months, supported by a dedicated team focused on identifying opportunities to enhance and upgrade Ace’s capabilities.

We hope to utilize Ace in different channels in the near future.

Yes! Ace can direct you to the online membership application to become a True Sky Federal Credit Union Member.

Based on the nature of your inquiry, Ace might request supplementary details to provide the most accurate response. This could involve verification questions to confirm your identity.

Ace can direct you to the department associated with your application, but cannot provide status updates at this time.

Yes, if Ace can’t answer your question, you will be given the option to call or chat with a member service representative.

Yes, through the latest enhancement, Ace has the capability to handle all of these tasks.

Yes, when accessing personal account details through Ace, you’ll need to provide your account number and the final four digits of your social security number. Following this, you’ll receive a verification code through text message or email to complete the login process.

Ace will not keep a record of conversations with members.

If you’d rather not utilize Ace, you can connect with a live representative by following the menu options. Online chat support is also available during regular business hours.

Yes, Ace can respond to fundamental account inquiries and has the ability to deliver answers through text messaging as well.

Credit Cards

Discover the True Sky Credit Union credit card designed for your lifestyle—bringing you more perks, more flexibility, and more value.

Checking Accounts

Open a True Sky Credit Union checking account and enjoy no hidden fees, 24/7 digital banking, nationwide ATM access, & friendly local service.

Loans

True Sky Credit Union offers affordable auto, mortgage, and personal loans designed to fit your life and budget.

Find a True Sky Federal Credit Union Near You

Wherever life takes you, True Sky gives you convenience with 30,000 free ATMs and 5,000+ shared branches across the country.