Frequently Asked Questions
A trusted contact is a person you appoint for us to contact if we need to address possible financial exploitation, to confirm the specifics of your current contact information, health status, or the identity of any legal guardian, executor, trustee or other holder of a power of attorney, or as otherwise permitted.
To add or change a trusted contact on an existing account, please email [email protected] or call 833.605.6681.
We’ll ask you a series of questions upon opening a Guided Investing account, such as income, net worth, and employment status. You will also complete a brief questionnaire to gather information regarding your financial situation, risk tolerance, and time horizon, which we will use to determine your recommended portfolio.
You will have the option to name a Trusted Contact for your account. If you choose to do so, you will be asked to provide contact information for that individual such as a phone number, email address and/or physical address.
Yes, you can have multiple investment accounts.
You can contact our Digital Wealth Team at [email protected] or 833.605.6681.
Accounts must maintain at least a $150 balance to remain eligible for a Guided Investing account. Withdrawal requests resulting in a balance of less than $150 will be prompted to either reduce the withdrawal amount or submit a full account balance withdrawal request.
For subsequent investments into Guided Investing accounts, the minimum amount is $25.
Your account is an investment account and is not a credit union account. Any insurance you have on your True Sky Federal Credit Union account (e.g., NCUA) does not apply to your investment accounts. Your investment account is offered by Copper Financial. The Securities Investor Protection Corporation (“SIPC”) does offer insurance on investment accounts, but only in the event the financial firm fails. SIPC coverage does not apply to market losses in your investment account. Click here for more information on SIPC coverage.
If simplicity and cost are your primary drivers in choosing how to invest, Guided Investing may be a great choice for you. Conversely, if you are interested in a high level of personalized service and direct management of your investments, a traditional wealth advisor might be better suited to your needs.
Your account has the potential to gain or lose value on a daily basis. Returns depend on market fluctuations and are not guaranteed. All investing involves risk, including possible loss of money you invest in your account.
Your account will be invested in a portfolio of professionally managed exchange traded funds (“ETFs”) based on the information you share with us about your time horizon, risk tolerance, and financial goals.
You can contact our Digital Wealth Team at [email protected] or 833.605.6681.
There is a .25% annual management fee for assets under management. For example, if you have an account balance of $10,000, your management fee would be roughly $25 per year. For IRA accounts, there is an annual $20 retirement account maintenance fee. Additionally, there is a $95 retirement account termination fee should you decide to close your IRA account.
Please also see our Brokerage Fee Schedule for information on additional account servicing and maintenance fees that will also apply to your account. The ETFs in your account are also subject to expenses charged by the manager of the ETFs.
See the Guided Investing Wrap Fee Program Fee Brochure for a full discussion of all associated fees and expenses.
The minimum required investment to open a Guided Investing account is $200.
After opening your Guided Investing account, you can transfer funds to any desired account using our integration with Plaid.
You can open Taxable Individual and/or Joint accounts; the investments in these types of accounts can be used for any reason. Tax-advantaged Traditional and Roth IRAs are also available if you are saving for retirement.
To open a Guided Investing account, you must be at least 18 years of age and a U.S. Citizen. You must also be an existing credit union member.
Guided Investing is an automated digital tool that professionally manages your investments based on your risk tolerance and time horizon to help you reach your financial goals. Based on your answers to a short list of questions, your money is invested in a diversified portfolio aligned with your investment goals. Your portfolio is monitored on an ongoing basis and rebalanced as needed to stay on track with your goal.
Disclosures
To learn more about Copper Financial and its financial representatives, visit FINRA BrokerCheck.
There is a .25% annual management fee for assets under management. Please see our Brokerage Fee Schedule for information on account servicing and maintenance fees that will also apply to your account. The ETFs in your account are also subject to expenses charged by the manager of the ETFs. See the Guided Investing Wrap Fee Program Fee Brochure for a full discussion of all associated fees and expenses.
Investment and insurance products, including annuities: Are Not Deposits | Are Not NCUA or otherwise Federally Insured | Are Not Credit Union Guaranteed | May Lose Value
Securities and advisory services are offered through Copper Financial Network, LLC (“Copper Financial”), an SEC-registered investment adviser. Member FINRA/SIPC. True Sky Federal Credit Union (“True Sky”) has contracted with Copper Financial to make non-deposit investment products and services available to its members. True Sky and True Sky Investment Services are not broker-dealers or investment advisers and are not affiliated with Copper Financial.
All investing involves risk, including the possible loss of money you invest. Past performance is not a guarantee or indication of future performance.
Guided Investing is an investment advisory service offered by Copper Financial. For additional information on Guided Investing please see our Additional Disclosures.
Wealth Advisors are able to offer different advisory, securities, and insurance products. Account minimums and fees for products available through a Wealth Advisor vary by product.
Please review our Customer Relationship Summary for information on the products and services we offer and the nature of the relationship we have with our clients.
Are Not Credit Union Deposits or Obligations | Are Not NCUA or otherwise Federally Insured | Are Not Credit Union Guaranteed | May Lose Value
Copper Financial Network, LLC (“Copper Financial”) has an agreement with True Sky Federal Credit Union (“True Sky”) whereby Copper Financial offers investment products and services to members of True Sky that are referred to Copper Financial by True Sky. Copper Financial does not pay a referral fee to True Sky for referrals that lead to the opening of Guided Investing accounts. True Sky is not a client of Copper Financial.
