Fraudsters can manipulate caller ID so a call may look like it’s coming from RBFCU, even if it’s not. If you receive an unsolicited phone call that appears to be from RBFCU, or the person claims to be an RBFCU representative, do not provide or confirm any personal information and hang up.

Contact RBFCU to verify if the phone call was legitimate and report it.

Remember: Representatives from True Sky and RBFCU will never initiate a phone call, email or text message to anyone – members and non-members – asking for your sign-in information. This includes usernames, passwords, security questions and answers, multifactor authentication (MFA) codes, MFA recovery codes, and one-time passcodes (OTP). We will also never ask for other personal information, such as account numbers, credit card numbers, debit card numbers, or Social Security numbers. Also, True Sky and RBFCU employees will never need to sign in to your Online Banking account on your behalf. If someone contacts you claiming to be a True Sky or RBFCU employee and asks you to approve a sign-in request for them, do not respond.